PLEASE READ THESE TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEB SITE. Your use of KroegerRewards.com is expressly conditioned on your acceptance without modification of the following terms and conditions (the "Terms and Conditions"). By using this website, you signify your acceptance of these Terms and Conditions.

Valid as of April 2023. Program details and information are also available on this website or by emailing rewards@kroegerrewards.com.

The Kroeger Rewards Program ("Program") is operated by Lift & Shift Inc. (hereinafter referred to as “Lift & Shift”) on behalf of Kroeger Inc. (hereinafter referred to as “Kroeger”), and together (hereinafter referred to as “Company”, "us", "our", or "we"). Lift & Shift, as the operator of the Program, may take action on behalf of Kroeger to affect these Terms and Conditions. When you join the Program, you are given the opportunity to collect Points when you make purchases of qualifying Kroeger products and to redeem Kroeger Points in your Account for rewards ("Rewards") that we make available, subject to these Terms and Conditions. Enrollment, participation, promotions and all related benefits of the Program are offered at our discretion. By joining the Program or by earning Points, you agree that you have read and understand these Terms and Conditions, as may be amended from time-to-time, and are bound by all of them, and you consent to our collection and use of your personal information in accordance with our Privacy Policy for this program.

We may amend these Terms and Conditions and any aspect of the Program including redemption procedures or any Rewards in any respect, even though the changes may affect the value of Points already accumulated. For example, but without limitation, we may add, delete or change offers, time limits for collection, and the redemption or use of Points; redemption conditions or procedures; or the number of Points required for particular Rewards. Joining the Program or earning Points at any time after these Terms and Conditions are amended is deemed to constitute acceptance of such revised Terms and Conditions. Publication of a revised version of these Terms and Conditions on this website shall be deemed notice of such terms and conditions, where required and permitted by law.

Participation in the Program and Account Management

To join the Program, you must (a) be an independent retail customer of Kroeger Inc.; (b) have a valid mailing address in the United States or Canada and (c) be of legal age in the state or province in which you reside. If you meet the requirements of the Program, you will be enrolled as a member in the Kroeger Rewards Program (“Member”), earn Kroeger Points, and have an account (“Account”) established in your name. You may earn Points in one Member Account only.

By joining the Kroeger Rewards Program, you represent and warrant to the Program that (a) you are authorized on behalf of the Company you represent to enroll that Company in the Kroeger Rewards Program; (b) you have disclosed your participation to your company and receipts of rewards to the Company’s leadership and received consent from said leadership to participate and agree to these Terms and Conditions; and (c) your participation in the Kroeger Rewards Program does not conflict with any contractual restrictions or obligations of yourself or the Company to any other party.

Your Account will be credited with Points earned on paid invoices through Kroeger as outlined on the Earn page. Points are processed on a monthly basis according to the guidelines set forth on the Earn page. Please allow an additional 3-4 weeks for your Kroeger Points to appear in your account. We are not responsible for delays in recording Points in your Account or the impact of any such delays on cost or availability of Rewards offered.

In the event that, due to technical, typographical, mechanical, programming or otherwise, there are errors in the recording or accounting of Points or redemption of Rewards, such errors shall be resolved by Kroeger in its sole discretion.

Participation in the Program requires that all accounts be in good credit standing as determined by Kroeger in its sole discretion. We may refuse to record or honor Points in your Account, or if already recorded, we may cancel them, if we cannot confirm that they were properly issued or obtained. Lift & Shift may also cancel recorded Points at the discretion of Kroeger and/or if Kroeger tells us to cancel or reverse the Points earned (for example, due to returns or for products or services that were not paid for and which the Points were issued). Kroeger will determine the conditions under which they will issue Points and may change those conditions at any time and without notice. Kroeger and Lift & Shift are not responsible for any offer which is no longer in effect. Any dispute must be settled between you and Kroeger. If you believe that the number of Points in your Account is in error, you must tell us within 90 days of the transaction date or else the number of Points in your Account will be deemed to be correct, except for excess Points improperly recorded in it. We may require you to submit documentation to support your claim.

A password is required in order to access your Program account and to redeem Kroeger Points through KroegerRewards.com or when contacting a program representative. Anyone who knows your email address and password will have full access to your Account and may change profile information associated with your Account and redeem Points recorded in your Kroeger Points Account. You are responsible for maintaining the secrecy of your program password and for notifying us of any unauthorized use of your password. Kroeger and Lift & Shift are not responsible or liable in any way for any loss arising from your failure to comply with these provisions.

As a Member of the Program, you are also responsible for maintaining accurate and updated personal information in your Kroeger Rewards Program profile. You must advise us immediately of any changes to your address or contact information by updating your account profile or by contacting rewards@kroegerrewards.com. Kroeger and Lift & Shift are not responsible for rewards not received as a result of your failure to provide accurate or current personal contact information.

For US Members: You agree to receive emails from Kroeger and/or Lift & Shift regarding the Kroeger Rewards Program. Signing up for marketing emails is not a condition of the Program. You understand that you can alter your subscription options at any time by clicking on the “unsubscribe” link in our email communications to you. You understand that although you may have unsubscribed from marketing emails, we still use your email address to provide information about your participation in the program or your account. You may also continue to receive emails from Kroeger Rewards when performing certain actions on the rewards website.

For Canadian Members: You agree to receive emails from Kroeger and/or Lift & Shift regarding the Kroeger Rewards Program. Signing up for marketing emails is not a condition of the Program. You understand that you can alter your subscription options at any time by changing your account preferences. You may also opt-out of receiving marketing and promotional offers by email by clicking on the unsubscribe link in our email communications to you. Although you may have unsubscribed from marketing and promotional emails, we still use your email address to provide information about your participation in the Program or your account. You may also continue to receive emails from Kroeger Rewards when performing certain actions on the rewards website.

Redemption of Points

Kroeger Points have no cash, monetary or other value. Points can only be redeemed for Rewards that are made available via the Kroeger Rewards Program website. We reserve the right to change the Rewards and values at any time without advance notice. You may use our website to redeem Points for the Rewards that we make available. The number of Points recorded in your Account and the number of Points required to obtain any particular Reward are subject to verification by our program representatives. Once orders have been placed, no changes or refunds whatsoever are permitted. You must notify the Program of any incorrect, damaged or defective merchandise within ten (10) days of delivery date. The maximum redemption value a member can spend in a rolling 24-hour period is 400,000 Points. All Rewards are offered subject to availability. All Rewards are provided “as is” without any warranty or guaranty, either express or implied. We assume no responsibility for any loss, damage, defect, injury, death or expense relating to any Reward, or for your Rewards not turning out as you expected for whatever reason. Members’ use of any 3rd party services facilitated by the Program is at the Member’s discretion and is governed by that service’s terms & conditions.

All debit and gift cards provided as Rewards under this Program are subject to the terms and conditions specified by issuer of such card. The issuer of the debit card or gift card is not a sponsor of this Program. Such debit or gift cards cannot be transferred for value or redeemed for cash. For complete terms and conditions of the debit and gift cards visit the website of the issuer.

We are not responsible for any tax consequences that may result from a Member’s participation in the Program. As a Member of the Program, you are solely responsible for all reporting requirements and tax payments, where applicable.

Inactive Accounts

You must keep your account active by earning or redeeming Points. A Member’s account shall be deemed to be inactive if no Points are earned by a Member in connection with the Account for 24 consecutive months. Once an Account is deemed to be inactive, all Kroeger Points held in such Account may, in our sole discretion, be deemed to have been forfeited by such Member, with or without notice.

Expiration of Points

Annually, at program year end, March 31, points older than two (2) years will expire.

Limitation of Liability

Neither Lift & Shift, nor Kroeger, nor our or their affiliates, parents, or subsidiaries, nor any of our or their respective officers or directors, have any responsibility or liability for any expense, loss, cost, injury, damage, delay, accident or any other matter or thing whatsoever (collectively, "Costs"), however suffered or caused (including compensatory, incidental, indirect, special, punitive, consequential or exemplary damages or damages for loss of income or profits), directly or indirectly arising out of or related to (i) the Program or your participation in the Program; (ii) any failure, delay or decision by us in administering the Program or amending these Terms and Conditions or the basis on which you can redeem Points; (iii) unauthorized use of your email address or password; (iv) any offer, representation, statement or claim about the Program; or (v) the purchase, redemption for or use of any goods or services or other Rewards, whether made available by us or otherwise; or (vi) any lost, late, misdirected, incomplete, inaccurate, stolen, garbled, postage-due or non-delivered Rewards. This applies even if Lift & Shift, Kroeger, or our or their representatives are advised of the possibility of such Costs. In no event shall Lift & Shift’s and/or Kroeger’s liability with respect to the Program, including liability for negligence or breach of contract, be greater than the Points accumulated in such Member’s Account at the time the dispute arose.

Termination and Breach

If you, or the company you work for, become bankrupt, file for bankruptcy in state/provincial or federal court, are adjudicated insolvent, commit fraud, misrepresent any information, violate any Terms and Conditions, abuse your Program privileges or act in any other way to the detriment of Kroeger, Lift & Shift, our and/or their partners or suppliers or the Program, we may, without affecting our other rights, disclose such information requested by proper authorities, terminate your enrollment and/or cancel your Points and Rewards. If a Point or Reward expires or is cancelled for any reason, it becomes void without compensation.


These Terms and Conditions may be different from what you know about the Program. These Terms and Conditions constitute the entire agreement between you and us regarding your participation in the Program, your entitlement to collect Points and redeem Kroeger Points and your entitlement to any other benefits of the Program and supersede all previous versions. Except as expressly contained in these Terms and Conditions, there are no conditions, representations, warranties, express or implied, statutory or otherwise. When you deal with us over the Internet, you consent to the formation of contractual relations through electronic communications.

We are the final authority as to the interpretation of these Terms and Conditions and as to any other questions or disputes regarding the Program or any Reward. Unless we otherwise elect, any dispute regarding these Terms and Conditions, including validity, existence, binding effect, interpretation, performance, breach or termination, and including tort claims, shall be referred to and finally determined, to the exclusion of the courts, by a single arbitrator. The arbitration shall take place in Ontario, in, English, and in accordance with Canadian laws. In all other respects the arbitration shall be governed by and subject to the Canadian Arbitration Act.

The arbitration shall be conducted in strict confidence with no disclosure to any person of the fact of the dispute or any aspect of the dispute except as necessary for resolution of the dispute. Costs of the arbitration shall be initially paid in equal portions by all parties to the arbitration, subject to any cost-shifting that may be ordered by the arbitrator at his or her discretion at the completion of the arbitration.

All materials and any notices from us will be sent to your email/address as in our records; please notify us if your email/address changes.

(Except for Members resident in Quebec) The Program, all rules and Terms and Conditions are governed by the laws of Ontario and the federal laws of Canada applicable therein. If any provision of these Terms and Conditions is invalid or unenforceable, such provision shall not affect the validity and enforceability of the remaining Terms and Conditions.

For Members resident in Quebec only: These terms and conditions are governed by the laws of Quebec and the federal laws of Canada applicable in Quebec. It is your express wish that these Program terms and conditions be written in the English language. C’est à votre demande expresse que les modalités du Programme sont rédigées en anglais.

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Kroeger Rewards Program
PO Box 73564
Wychwood PO
Toronto, ON M6C 4A7
For complete details, see Program
Terms and Conditions

A distributor loyalty program powered by:  

Kroeger Rewards Program
PO Box 73564
Wychwood PO
Toronto, ON M6C 4A7
For complete details, see Program
Terms and Conditions

A distributor loyalty program powered by:  

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